The process is easy!

1. To make a claim – Contact your insurance company and nominate Straight-N-Paint as your preferred repairer.

2. If your vehicle is undriveable your insurance company will arrange for the vehicle to be towed to us. We will be in touch with you once your vehicle has arrived at Straight-N-Paint.

3. If your vehicle is drive-able contact us on 03 3134113 to arrange a 10-15-minute assessment of the damage or alternatively we will contact you once we receive your claim details from your insurer.

4. Your assessment will be done by one of our experienced Estimators at 46 Newnham St (under special circumstances they may be able to come to you).

5. You will be guided through the rest of the auto repair process from here. We are always happy to answer any questions you may have.

No. It’s your choice who repairs your vehicle. Insurance companies often direct vehicles to their preferred auto repairers, however their recommendation may not be the best option for you and your vehicle.

Yes. We are approved and recommended by leading insurance companies, working closely with them to streamline your repair process. We have systems in place that streamline this process, and we strive to achieve the best results for you and your vehicle. As pre approved repairers for FMG, IAG – AMI, STATE, NZI, NAC, LUMLEY and their banking partners – ASB, BNZ, Westpac and the Cooperative bank, we are able to get on with the collision repair process without having to wait for additional approval from the insurer, speeding up the process. We are also Rangiora’s only approved and recommended repairers for: AA, Vero, AMP Insurance, QBE, Toyota Insurance, Mazda Insurance, Tower Insurance, TradeMe Insurance, Sureplan, FENZ.

Yes. We understand that dealing with insurance can be overwhelming. That’s why we offer support and guidance every step of the way. Whether you have questions about making a claim, understanding your cover, or what to expect during repairs, we’re here to provide the clarity and assistance you need. Your peace of mind is important to us, and we’re committed to making the process as smooth as possible for you.

In most cases you will pay your excess to us once repairs are complete and before or on collection of your vehicle. You can make your payment online or in our office.

Yes. We welcome private work. From minor scuffs to major smash damage and compliance work, we’ll take care of it all!

Yes, we use genuine parts.

Yes. All our repairs come with a guarantee for the lifetime of the vehicle. For extra peace of mind, you can be assured that we are audited and affiliated members of the Collision Repair Association and the Motor Trade Association.

Repair times can vary based on a few factors, but we’ll provide you with an estimated timeline on assessment. If anything changes, we will keep you updated throughout the process.

Yes. We have over 30 loan cars available, including the latest model cars and a van for your convenience.

Under special circumstances and if you live locally and are unable to bring your car to us, we can come to you to assess the damage and collect it and drop it off at repair time – (Conditions apply. Please talk to one of our friendly team members to find out more).

We use the latest workshop body shop management system which enables us to keep in touch with you via phone, text or email. You can let us know your preferred option.

Your car will be washed, vacuumed and lightly groomed once repairs are complete. If you would like a more detailed groom, this can be arranged for a fee.